Frequently Asked Questions

Looking for the team to help you search for your perfect home? Call the number listed above and then press 1.

Getting on the calendar is easy! To schedule a tour, select “Schedule a Tour” from the navigation bar. From there, you will be able to schedule an appointment for your preferred tour type and date with our knowledgeable leasing agents.

To reschedule or cancel, call the number listed above and then press 1.

If you’ve received a confirmation email or text message, you can also click the link there to modify your appointment.

If you have any further questions about touring, we would be happy to help! Call us whenever and leave a message — just call the number listed above and then press 1.

In-person tours: For tours, we want to connect with our future residents in person so you can experience what it would be like to live in one of our apartment homes.

To learn more about availability, square footage, cost estimates, and more, please visit the “Apartments” tab in our navigation menu. Then, select the floor plan you’re interested in for further details.

Yes. (We believe in transparency!) To see a complete breakdown of additional fees, check out our fee sheet link at the top of the page.

Great news! We’re pet-friendly!

We have partnered with Pet Screening to ensure all pets and animals within the community are registered and properly screened. Your animals will go through the Pet Screening process.

Heads up — all applicants, even with no pet households or assistance animals, need to complete our pet screening. Screening must be completed to continue your application.

Please select the Pet Screening link at the top of the page for more information.

Ask a member of our team about our lease term offerings. Call the number listed above and then press 1.

From the “must-haves” to the “really-nice-to-haves” and everything in between, click our “Amenities” page in our navigation menu to explore what our apartment homes have to offer!

Explore what’s in store when you call our community home! Click on the “Neighborhood” page in our navigation menu to explore what the area has to offer.

Our application pros can help with everything from “Where do I start?” to “What went wrong?” Call the number at the top of the page, then press 1, then press 3 to connect with an expert who’ll point you in the right direction.

We love that you’re ready to make a move! To start the application process, please the “Apply Now” button at the top of the page. From there, you can fill out our quick and straightforward application.

Check out our video guide for a more detailed walkthrough!

To view additional fees, visit our fee sheet linked in the “Important Links” section at the top of the page. (No surprises. Full transparency.)

Grab these items before you get started for the smoothest experience:

• • Valid Government-Issued ID:
    • Examples: Driver’s License, Passport or ID Card.
    • Important: Register with the name exactly as it appears on your ID. Temporary paper IDs or US Military IDs are not accepted.
  • Social Security Number
  • Banking Application Login Information: Needed for income verification.
  • Smartphone:
    • You’ll need it to take a quick selfie!
    • Make sure you’re in good lighting and remove any hats, sunglasses or masks.

Think of screening as a few quick checkpoints:

• • Registration and Application. You’ll receive an email after touring the apartment to begin the process. (Have your ID and smartphone ready!)
  • Credit Screening and Rent History Review. Your Rent Bureau Rent History and credit screening will be reviewed. This step determines your level of credit risk (minor to severe), which affects approval and the required security deposit.
  • Employment and Income Verification. Verification is completed using your Social Security Number. If automated verification is unavailable, you will be asked to link your bank account or upload a pay stub.
  • Criminal History Check. This is the final step before an application decision is made.

• Identity Verification:
  • We use ID Verify technology to confirm your identity.
  • It compares your selfie with the photo on your official ID (e.g., driver’s license or passport).
  • This ensures a secure and efficient verification process.
• Employment and Income Verification:
  • We use Equifax’s The Work Number to instantly verify your employment and income. If that’s unavailable, you might need to securely connect to your bank account or upload a pay stub.
  • Income Verification:
    • Nova Credit securely analyzes data from your checking or savings accounts or pay stubs to verify your income.
    • Data is encrypted, and banking information is only accessed once for verification purposes.
    • You will receive an email from no-reply@novacredit.com to complete this step.
  • Risk Level Assessment:
    • Based on your credit and income information, a risk level is determined. (Applicants with no established credit can still be approved!)

Hooray – we’re excited to have you here! You’ll get an email with next steps, including setting up electricity, scheduling your move-in appointment and getting renters insurance. It will also include a Move-In Cost Sheet, which details applicable fees and rent amounts due before to move-in. Review and sign your lease — then you’re officially in!

Application can take as little as 3 minutes if everything is linked and good to go. Manual income verification could take up to 48 hours. Pro tip: for the speediest process, have all your documents ready to go.

Income verification may take up to 48 hours. If approved, the next steps are:

• • Pet Screening: If you have pets, you will need to complete the pet screening process.
  • Jetty Bond (if applicable): If you choose to use Jetty, you’ll need to purchase a bond through the link provided in your approval email.

Once those are done and approved, your lease will be generated and sent for signature. Sign ASAP to get everything locked in!

Don’t sweat; we’ll email you with exactly what’s needed! Depending on what’s missing, you’ll either upload it to your portal or just reply directly via email.

We accept a variety of income verification methods:

• • Linking your bank account (fastest method!)
  • Uploading your three most recent pay stubs as separate PDFs
  • Providing a clear PDF of your 1099 or W-2 tax form
  • Linking payroll, if applicable.

Identify verification requires you to enter your personal details, your government-issued ID and real-time selfie. If anything is unclear or doesn’t match, we’ll send you an email to request that you try again.

Almost all documents need to be uploaded as PDFs via the portal for the most efficient processing. The exception is offer letters, which need to be emailed and must be official letters on company letterhead, signed and dated within 30 days.

Double-check to make sure everything is labeled correctly — if it’s mislabeled, we can’t accept it!

Uh oh! This usually means there was a formatting issue, incorrect labeling, or missing info required for verification. Please try again with an alternative verification method, such as linking a bank account, providing pay stubs or uploading a tax form.

Yep! If your income doesn’t meet the requirements, you can add a guarantor through your application portal or provide their full name and email to have an invitation sent directly to them. The guarantor must meet our credit and income qualifications.

No worries; we’ll let you know! Depending on the timing, your application might still be recoverable. If it was closed and you’re still interested, reach out within 30 days and we’ll see what we can do.

Pet Screening is required for all applicants with animals. You will need to complete a Pet Screening profile and provide details about your pet to determine any applicable pet fees. If you have an assistance animal, it must go through an approval process, so time is of the essence! Be sure to complete your profile ASAP. Check your approval email for the link to complete Pet Screening.

Jetty is a security deposit alternative option that allows you to pay your deposit in installments or as a smaller one-time payment. (Plus, it’s faster than a standard credit check, while considering more than just credit history.)

If you opt for Jetty, you’ll be able to complete your move-in with a lower initial cost. To use Jetty, you will need to sign up through the link provided in your approval email and purchase a bond. Please refer to your “Payment Details” for your approved deposit amount.

Yes, all applicants are screened uniformly through Yardi ScreeningWorks Pro, which adheres to Fair Housing laws. This ensures a comprehensive and equitable assessment of eligibility.

Yes, all personal information is SSL secure. Banking information is encrypted and only accessed once to verify income. No information is shared with outside parties.

There are a few reasons your application might have been denied — common factors are insufficient income or credit history, incomplete/inaccurate applications, incompatible occupants/pets for the unit or frequent past evictions. Give us a call at the phone number at the top of the page and let’s see if we can provide more specifics about your situation.

Congratulations! We’re pumped to have you as part of the community! You’ll need to sign your lease, submit your move-in payment and bring a valid photo ID to come pick up your keys. Call the number listed above, then 1 to talk to someone about setting up an appointment to swing by!

Yep! Log into your Resident Portal and submit all requested information. You’ll also need to upload your proof of renters insurance — don’t worry, you’ll receive an email with all the information you need!

You’ll make all payments, including rent, through the Resident Portal ! This way, you’ll always know where to go.

Give us a call to check availability and we’ll let you know what’s possible!

Great question! Parking availability and expectations differ by Avanti community — give us a call to see if it’s okay to park overnight or if you’ll need to adjust your timeline.

Our dedicated team will help you out! They’re the best first place to start with any inquiries. To give us a ring, call the number listed at the top of the page, then press 2, then 3. You can also always contact us through your Resident Portal .

You can submit service requests to our dedicated maintenance team, through your Resident Portal It’s the speediest way to get things moving!

To report a maintenance emergency, you can also call the number listed at the top of the page, press 2 and then press 2 again to contact the team. If this is a medical emergency, please hang up and dial 911.

We aim for 24–48 hours for most service requests. That being said, some maintenance may take longer than other requests to complete (especially if it’s super complicated or we need to order special parts). We promise we’ll keep you updated on what to expect!

You don’t need to be home for your service request to be completed. Make sure the area our team member needs to work in is clear and easy to move around in, and double check that any animals are secure in separate areas for safety.

For questions about billing, payments, balances, ledgers, charges, credits, or deposits, call the number listed at the top of the page → press 2, then press 1. We’ve got you covered!

You can quickly and easily pay your rent at any time using the Resident Portal. If you prefer to use the website, you can select “Residents” on the navigation bar. From there, select “Make a Payment” to get started.

Bonus tip: consider setting up autopay for automatic payments — one thing to cross off your to-do list! You can also find your ledger/payment history anytime in the Resident Portal app.

Your exact rent due date, grace period (if applicable), and late fee details are outlined in your lease agreement. If you’re unsure or want a little help reviewing it, our team is always happy to walk you through the details!

Fees may differ depending on your unique situation. The quickest way to get the 411? Contact the team (call the number listed at the top of the page, then press 2, then press 1) to find out what you should expect.

Your security deposit is paid at move-in (before or when the lease is signed). Please see your lease agreement for additional details.

Call our dedicated lease renewal team! Call the number listed at the top of the page, press 2, then 3.

After the renewal lease is sent:

• • Log in to the Resident Portal app
  • Locate your lease under “Documents & Signatures.”
  • E-sign with a few easy clicks

We love that you’re thinking about exploring your options! Transfers depend on availability, community policies, and your current lease terms.Here’s the deal.

• • Yes: If an eligible unit is available, our team can walk you through transfer options, pricing and timing.
  • No: If no qualifying units are available or your lease terms don’t allow a transfer right now, we’ll explain why and share any future possibilities.

Best next step? Call us so we can take a look together. Call the number listed above and press 2, then 3.

Yes, you’ll need a signature from everybody on the lease to renew it. We want to make absolutely sure that everybody is on the same page!

Aw, we’re bummed to see you go! In order to move out, we require a 60-day written notice. (But feel free to chat with the team and see if there’s anything we can do for you, first!)

Yes — but there are conditions and potential fees. Options vary by lease and may include:

• • An early termination fee
  • A required notice period
  • Responsibility for rent until the unit is re-leased

Your lease agreement outlines the specifics, and we can walk you through what applies to you! Call the number listed above and press 2, then 3.

Possibly — timing is everything! If your move-out date hasn’t passed certain internal deadlines and the unit hasn’t been committed to another resident, we may be able to cancel it. But if processing is already too far along, cancellation may not be possible. Reach out ASAP so we can review your situation.

Great question! Final utilities may be deducted from your deposit if:

• • Utilities are billed back through your account
  • A final utility bill is received after move-out
  • There’s an unpaid utility balance at the time of deposit processing

If everything is already paid and settled, no deduction is needed. We would be happy to review your ledger if you want more specific details.

Once your move-out is complete, your apartment is inspected, and final charges are processed, your deposit refund will be mailed within the time required in your state. Give us a call to get more specific information for your area! You’ll receive a final accounting statement showing any deductions, remaining balance and refund amount (if applicable).

After the final accounting is completed, refunds generally take 30–60 business days to process and mail.

Timelines can vary based on:

• Mail delivery times
• Banking processing (if applicable)
• Final utility billing timing

If you want a status update, we are happy to help.